How can i pay you?
At Sokicks, we accept several types of payment:
Credit and Debit Cards
All major credit and debit cards, such as Visa, Maestro and MasterCard, are welcome on our website.
At Sokicks you can shop safely: your order is always going to be processed through a secure server. You can tell by the security symbol at the bottom of your browser, as well as the "https" web address. When you pay by credit or debit card, you will also always be asked to enter your CVV code at checkout, for extra protection - this can be found either on the front or back of your card. For our mutual security, Sokciks reserves the right to hold credit and debit card orders for verification.
How can I use my Promotional Code?
If you have a promotional code for the Sokicks online store, lucky you! Enter the code at checkout in the “Do you have a promotional code?” field. The discount will be automatically applied to the order total.
Promotional codes cannot usually be combined, and exclusions may apply. We invite you to read any terms and conditions related to the discount, for better awareness!
If for any reason, the order is cancelled, we will refund the full amount that you actually paid. If the order is partially cancelled, we will refund the discounted price for the cancelled items.
How will I know that you received my payment?
We always send a Payment Confirmation email as soon as we have received your order payment. This may take up to 48 hours depending on the payment method used. If you haven’t received the email after 48 hours, make sure to check your spam folder. Should you still be unable to find it, our Customer Care team will be happy to help.
My payment keeps getting declined!
We understand how annoying that must be! Since our system automatically reject payments when the inserted details don’t match the actual ones, please make sure to double-check the billing and payment information that you enter. If you are trying to pay by debit or credit card, you might have to enter the 3-digit CVV code on your card as well for security reasons. If all these details are correct, it might be worth investigating the available funds on your bank account. If the transaction keeps getting declined, we recommend contacting your bank about the issue or trying a different payment method.