Return and Refunds
Everything you want to know about returns and refunds:
How to return?
Your complete satisfaction is important to Sokicks! If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days after delivery.
To allow for your return to be processed correctly, please make sure the merchandise is in its original condition, unused, with all tags and original packaging included. We reserve the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.
Please return the shoes via our Returns Page.Then Our Customer Care team will contact you within 24 hours.
When you return an item, we are committed to refund you the purchase price as soon as possible! This will never be later than 14 days from the day on which we receive the returned item(s) and verified that they comply with our Return Policy.
The refund will include the cost of the returned goods, and, in case of a full return (when you return all items belonging to the same purchase), also the (outbound) shipping charges, based on the least expensive type of delivery offered by us. If you return only part of the items belonging to the same purchase, the shipping charges will not be refunded.
Fancy a different colour? Size does not fit as expected? No problem.
You have 28 days from the delivery to exchange items. You can place a new order and send the items back following our Return Policy; we will then issue a refund for your first order. This is because our warehouse is not set up for exchanges.
In case you have received a defective, damaged or wrong item, we are here to help! Please contact our Customer Care team first.
How long do I have to wait for my refund?
Usually, not long! Refunds generally take 3-10 working days to show up on your bank account from the day you receive a Refund Confirmation email from us... The speed entirely depends on your bank or payment provider: some banks are quicker than others.
If after 10 working days you still haven’t received your refund, please contact your bank and our Customer Care team.
Please note that if you paid using PayPal, the refund will be issued back to your PayPal account and not directly to the card associated with said account.