The couriers deliver between 8 AM and 6 PM between Monday and Friday. All deliveries must be signed for. Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
Where can I ship my order?
The couriers will come to your home or work address in Belgium, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Norway, Spain, Sweden, and the United Kingdom*. Please note that The couriers do not deliver to PO boxes.How can I track my order?
*Unfortunately we cannot ship to any overseas departments and territories of the above mentioned countries, the Channel Islands, Gibraltar, the Isle of Man, the Isle of Wight, the Shetland Islands, Andorra, Ceuta, Melilla, Canary Islands, Campione d'Italia, Città del Vaticano, Livigno, San Marino, Monaco, Büsingen am Hochrhein, Helgoland, Greenland, and the Faroe Islands. Any orders addressed to these locations will be cancelled.
Click on the track and trace number that you find in the Shipping Confirmation email. Then go to the track and trace section of the courier’s website, and fill in your track and trace number, which you can find in the Shipping Confirmation email.
When will you dispatch my order?
We want you to get your new purchase as soon as possible! That’s why we start preparing your orders as soon as we receive your payment. If an item you ordered is currently out of stock, we will try to source it from one of our warehouse in other countries and dispatch it from there. In that case, the processing and delivery time of the order may be a bit longer.
If you place your order during the weekend, we will start processing it on the following Monday.
How long is the delivery time?
Standard Shipping Delivery times is 3-6 business times, if we dispatch shoes from the warehouse in Netherlands.
Standard Shipping Delivery times is 8-12 business times, if we dispatch shoes from the warehouses in United States or Asia.
Note:The times of delivery mentioned by us are only indications and are not guaranteed. The latest time of delivery is 30 days. We try to inform you about any delays, in so far as possible. In so far as permitted by law, we are not liable for any damages as a result of late delivery.
I’ve received something else than what I ordered! What now?
Ouch, our bad! In rare cases, it might happen that an incorrect item is sent out due to a human mistake. Please contact our Customer Care team immediately to let us know about the issue. We will do everything we can to resolve it for you.
An item is missing from the parcel. How can you help?
Note: We generally advise you to refuse the delivery if the outer box seems damaged, too light for the contents, or tampered with. In that case, the parcel will be automatically returned to us, and we will refund you for the item(s).
If you realize that an item is missing after the delivery, please contact our Customer Care team immediately (in any case within 2 days following the delivery). Our team will start an investigation with the courier. Since we might ask you for photos of the outer box, please do not throw it away. If it is confirmed that the item was lost in transit, we will of course refund you for the missing product(s).